Privacy Policy
Last Updated: June 28, 2026
TABLE OF CONTENTS
- INTRODUCTION
Welcome to ComplabInfotech.in. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us through other channels.
Business Name:ComplabInfotech.in
Business Type: Refurbished Laptop Sales
Website Purpose: Informational catalog only – no online shopping, login, or signup features
We understand that privacy is important to you, and we take it seriously. This policy is designed to be transparent and easy to understand. Please read it carefully to understand our practices regarding your personal information.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
- INFORMATION WE COLLECT
Since ComplabInfotech.in does not offer online shopping, login, or signup features, we collect minimal personal information only when you voluntarily choose to contact us.
2.1 Information You Provide Voluntarily
When you contact us through our website, phone, WhatsApp, or email, we may collect the following information:
- Through Our Contact Us Page:
- Full Name – To address you properly
- Email Address – To respond to your inquiry
- Phone Number – To contact you for follow-up
- Subject of Inquiry – To understand your requirement
- Message Content – Details of your inquiry about laptops
- Preferred Contact Method – How you wish to be reached
- Through Phone Calls:
- Your phone number (captured via caller ID)
- Name (if you provide it)
- Details of your laptop inquiry
- Call duration and time of call
- Notes taken during the conversation
- Through WhatsApp Communication:
- Your WhatsApp phone number
- Name (if provided in your profile)
- Message history and content
- Images or documents you share
- Your preferences and requirements
- Through Email Communication:
- Your email address
- Full name (if provided)
- Subject line and email content
- Attachments you send
- Your IP address and email client information
- Date and time of communication
- Order-Related Information:
- Delivery address (when you make a purchase)
- Product preferences and specifications
- Payment confirmation details (we do not store payment information)
- Communication history related to your purchase
2.2 Information Collected Automatically
When you visit our website, certain information is automatically collected:
- Technical Information:
- IP Address – Used for analytics and security
- Browser Type and Version – For compatibility
- Operating System – For better user experience
- Screen Resolution – For responsive design
- Device Type – Desktop, mobile, or tablet
- Referring URL – How you found our website
- Pages Visited – To understand user behavior
- Time and Date of Visit – For analytics
- Time Spent on Each Page – For improving content
- Click Patterns – To optimize user experience
- Analytics Information:
We use tools like Google Analytics to understand how visitors interact with our website. This helps us improve our content and user experience.
2.3 Information We Do NOT Collect
Because we do not have login, signup, or e-commerce functionality, we do not collect:
- Passwords – No login system exists
- Payment Card Information – Financial transactions are handled offline
- Bank Account Details – Unless provided by you for payment
- Transactional History – No online shopping feature
- User Profiles – No account creation
- Biometric Data – Not applicable
- Social Media Data – Unless provided by you voluntarily
- HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
3.1 Primary Purposes
- Responding to Inquiries:
- Answering your questions about refurbished laptops
- Providing product information, specifications, and pricing
- Clarifying doubts about our policies and procedures
- Following up on your requests
- Order Processing:
- Confirming product availability
- Coordinating purchase details
- Generating tax invoices
- Arranging delivery
- Tracking shipments
- Managing payment confirmations
- Customer Service:
- Addressing complaints or issues
- Processing warranty claims
- Handling returns
- Providing after-sales support
- Updating you on your order status
- Communication:
- Sending order confirmations
- Sending delivery updates
- Responding to warranty and return requests
- Responding to general inquiries
- Sending occasional updates about new products (only if you have opted in)
3.2 Secondary Purposes
- Business Operations:
- Improving our product offerings
- Analyzing customer needs and preferences
- Training our staff
- Managing inventory
- Quality control
- Legal Compliance:
- Maintaining required business records
- Complying with tax regulations
- Generating tax invoices
- Responding to legal requests
- Fraud prevention
- Website Improvement:
- Analyzing website usage patterns
- Improving content and user experience
- Identifying technical issues
- Optimizing website performance
3.3 Marketing Communications
We do not send marketing emails to anyone who has not contacted us first. We do not share your information with third parties for marketing purposes.
📌 Important: We do not spam. Your contact information is used only to respond to your inquiries and facilitate your purchase.
- LEGAL BASIS FOR PROCESSING
Under applicable data protection laws, we process your personal information on the following legal bases:
4.1 Contractual Necessity
- Processing necessary to fulfill our contractual obligations to you
- Processing your order and providing the product you requested
- Providing warranty and after-sales support
4.2 Legitimate Interests
- Responding to your inquiries
- Improving our website and services
- Detecting and preventing fraud
- Maintaining business records
4.3 Legal Obligation
- Complying with tax and regulatory requirements
- Maintaining required business documentation
- Responding to legal requests
4.4 Consent
- When you voluntarily contact us, you consent to us processing your information for the purpose of responding to you
- You may withdraw consent at any time by contacting us
- INFORMATION SHARING AND DISCLOSURE
5.1 When We Share Your Information
We share your information only in the following limited circumstances:
- Service Providers:
- Courier/Delivery Partners – To deliver your laptop
- Payment Processors – For transaction processing
- IT Service Providers – For website maintenance
- Cloud Storage Providers – For data backup
- Legal Requirements:
- To comply with applicable laws and regulations
- To respond to legal requests from authorities
- To protect our rights and property
- To prevent fraud
- Business Transfers:
- In the event of a business sale, merger, or acquisition
- Your information may be transferred as part of the business assets
5.2 When We Do NOT Share Your Information
We do not share your information:
- With third parties for marketing purposes
- With advertisers
- With data brokers
- With any unauthorized third parties
- For any purpose not mentioned in this policy
🔒 Important: We do not sell, rent, or trade your personal information.
- DATA RETENTION POLICY
6.1 How Long We Keep Your Information
Type of Information | Retention Period | Reason |
|---|---|---|
Inquiry Data | 2 years | Business records, follow-up |
Order Data | 7 years | Tax and legal requirements |
Invoice Data | 7 years | Tax compliance |
Warranty Records | 2 years | Warranty tracking |
Communication History | 2 years | Customer service |
Website Analytics Data | 1 year | Website improvement |
IP Address Logs | 3 months | Security purposes |
6.2 Data Deletion
You may request deletion of your personal information at any time by contacting us. However:
- We may be required to retain certain information for legal or tax purposes
- Information related to completed transactions may need to be retained for 7 years
- Anonymized data used for analytics may not be deletable
- DATA SECURITY MEASURES
7.1 Technical Security Measures
We implement the following security measures to protect your information:
- Website Security:
- SSL/TLS Encryption – All data transmitted between your browser and our website is encrypted
- HTTPS Protocol – Secure connection for all pages
- Regular Security Updates – Software and plugins are updated regularly
- Firewall Protection – To prevent unauthorized access
- Malware Scanning – Regular checks for malicious code
- SQL Injection Prevention – Secure database queries
- Cross-Site Scripting Protection – Input validation
- Data Storage Security:
- Secure Servers – Hosted in secure data centers
- Access Controls – Limited access to authorized personnel only
- Regular Backups – To prevent data loss
- Data Encryption – Sensitive data is encrypted at rest
- Secure APIs – For any third-party integrations
- Communication Security:
- Encrypted Email – When possible
- Secure Channels – For sensitive communications
- Confidentiality Agreements – With employees and service providers
7.2 Administrative Security Measures
- Employee Training:
- Regular training on data protection
- Privacy awareness programs
- Security best practices
- Access Control:
- Role-based access to information
- Least privilege principle
- Regular access reviews
- Policies and Procedures:
- Data protection policies
- Incident response procedures
- Breach notification protocols
- Vendor security assessment
7.3 Physical Security Measures
- Secure office premises
- Restricted access to work areas
- Secure storage of physical documents
- Disposal of sensitive documents via shredding
7.4 Limitations of Security
While we take reasonable measures to protect your information, please note:
- No security system is 100% secure
- You are responsible for your own communications
- We cannot guarantee absolute security
- We will notify you in case of a data breach as required by law
- COOKIES AND TRACKING TECHNOLOGIES
8.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and provide a better user experience.
8.2 How We Use Cookies
Since our website does not have login functionality, we use minimal cookies:
- Essential Cookies:
- Session Cookies – Used for basic website functionality
- Security Cookies – To help keep the website secure
- Load Balancing Cookies – To ensure optimal performance
- Analytics Cookies:
- Google Analytics – To understand visitor behavior
- Performance Tracking – To improve website speed and usability
8.3 Types of Cookies We Use
Cookie Type | Purpose | Duration |
|---|---|---|
Session Cookie | Basic website functionality | Until browser is closed |
Google Analytics | Visitor behavior analysis | Up to 2 years |
Security Cookie | Website security | Session-based |
8.4 Third-Party Cookies
We may use third-party services that place cookies:
- Google Analytics – For website analytics
- YouTube – For embedded videos (if any)
- Social Media Widgets – If we have social media buttons
8.5 Your Cookie Choices
You can control cookies through your browser settings:
- Block All Cookies – May affect website functionality
- Block Third-Party Cookies – Recommended for privacy
- Delete Existing Cookies – Regular cleanup
- Private/Incognito Mode – Prevents cookie storage
📌 Important: We do not use tracking cookies for advertising or marketing purposes.
- YOUR RIGHTS
9.1 Right to Access
You have the right to request:
- Confirmation that we process your data
- A copy of your personal data
- Details of how we process your data
9.2 Right to Rectification
You have the right to:
- Correct inaccurate information
- Complete incomplete information
9.3 Right to Erasure (Right to be Forgotten)
You have the right to request:
- Deletion of your personal data
- Subject to legal obligations (tax, legal)
9.4 Right to Restrict Processing
You have the right to request that we restrict processing of your data in certain circumstances.
9.5 Right to Data Portability
You have the right to receive your data in a structured, commonly used format.
9.6 Right to Object
You have the right to object to processing of your data for specific purposes.
9.7 Right to Withdraw Consent
You have the right to withdraw consent at any time.
9.8 How to Exercise Your Rights
To exercise any of these rights, contact us at:
- Email: [Your Email Address]
- Phone: [Your Phone Number]
We will respond to your request within 30 days.
- THIRD-PARTY LINKS
Our website may contain links to third-party websites. This Privacy Policy does not apply to third-party sites. We are not responsible for their privacy practices.
10.1 Third-Party Websites
- Payment Gateways – Have their own privacy policies
- Courier Services – Have their own privacy policies
- Social Media Platforms – Have their own privacy policies
- YouTube – If embedded videos are present
We encourage you to read the privacy policies of any third-party websites you visit.
- CHILDREN’S PRIVACY
11.1 Age Restriction
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
11.2 Parental Consent
If you are a parent or guardian and believe your child has provided us with personal information, please contact us. We will delete any such information.
12. 2 Notification of Changes
- Significant changes will be notified on our website
- You are advised to review this policy periodically
- Continued use of our website constitutes acceptance of changes
- GOVERNING LAW
This Privacy Policy is governed by the laws of India. Any disputes shall be resolved in the courts of India.