Warranty & Return Policy
Last Updated: June 28, 2026
TABLE OF CONTENTS
- Introduction
- Warranty Overview
- 1-Year Comprehensive Warranty
- Battery Warranty Coverage
- Warranty Start Date (7-Day Delay)
- What Is Covered
- What Is Not Covered
- Warranty Claim Process
- Warranty Service / Repair Turnaround Time
- Accessories Warranty
- 7-Day Return Policy
- Return Eligibility
- Return Process
- Resolution Options
- Refund Timeline
- Delivery Policy (7 Working Days)
- Delivery Process
- Customer Responsibility
- Unboxing Video Policy
- Payment Terms (100% Advance)
- Payment Schedule
- No Credit/No Udhaar Policy
- Policy Summary
- Quick Reference Timeline
- Frequently Asked Questions
- INTRODUCTION
1.1 Welcome to ComplabInfotech.in
We stand behind the quality of our refurbished laptops. Our Warranty & Return Policy is designed to protect our customers and ensure satisfaction. Please read this policy carefully before making a purchase.
1.2 Our Commitment
We are committed to:
- Providing high-quality refurbished laptops
- Standing behind our products with warranty
- Resolving issues promptly
- Ensuring customer satisfaction
- Being transparent about our policies
1.3 Policy Overview
This policy covers:
- 1-year comprehensive warranty
- Battery coverage
- 7-day return window
- Delivery timelines (7 working days)
- Payment terms (100% advance)
- WARRANTY OVERVIEW
2.1 What Is a Warranty?
A warranty is our promise to repair or replace a product if it has a defect within a specified period. Our warranty gives you peace of mind when purchasing a refurbished laptop.
2.2 Why We Offer Warranty
We offer warranty because:
- We believe in our products
- We want to build trust
- We want to ensure satisfaction
- We want to differentiate ourselves
- It is the right thing to do
2.3 Warranty Benefits
- Peace of Mind – You’re protected
- Cost Protection – No repair costs
- Quality Assurance – We stand behind our work
- Trust – Shows our confidence
- 1-YEAR COMPREHENSIVE WARRANTY
3.1 Warranty Period
⭐ Important: All refurbished laptops come with a 1-year comprehensive warranty (12 months).
3.2 What “Comprehensive” Means
Our comprehensive warranty covers:
- All major hardware components
- Manufacturing defects
- Component failures
- System failures
- Battery covered
3.3 Warranty Scope
- In-Warranty Repairs – Free of charge
- Replacement Parts – Free of charge
- Labor Costs – Free of charge
- Return Shipping – Free for in-warranty repairs
3.4 Warranty Transferability
- Warranty is valid for the original purchaser
- Warranty is not transferable to other owners
- Resold products may not have warranty
- BATTERY WARRANTY COVERAGE
4.1 Battery Included in Warranty
🔋 Important: The battery is fully covered under the 1-year warranty.
4.2 What Battery Issues Are Covered
- Manufacturing Defects – Covered
- Sudden Failure – Covered
- Battery Not Charging – Covered
- Battery Not Recognized – Covered
- Battery Swelling – Covered
4.3 What Battery Issues Are NOT Covered
- Normal Degradation – Not covered
- Gradual Capacity Loss – Not covered
- Damage from Overcharging – Not covered
- Physical Damage – Not covered
- Water Damage – Not covered
4.4 Explanation of Normal Degradation
All batteries lose capacity over time. This is normal and expected. The warranty covers sudden failure, not gradual aging.
Example:
- After 6 months, battery runs for 2 hours (from original 3 hours) → Not covered (normal degradation)
- After 3 months, battery stops charging completely → Covered (sudden failure)
4.5 Battery Health Guarantee
We guarantee:
- Minimum 80% battery health at purchase
- Verified through testing
- Documented in product details
- WARRANTY START DATE (7-DAY DELAY)
5.1 The 7-Day Rule
📅 Important: The warranty period begins 7 days after the invoice/purchase date.
5.2 Why 7 Days Later?
This 7-day period is the inspection and return window. During this time:
- You can inspect the laptop
- You can test it thoroughly
- You can return it if needed
- Warranty has not yet started
5.3 Example Timeline
Event | Date | What Happens |
|---|---|---|
Purchase/Invoice Date | 1st January 2026 | Invoice issued |
Days 1-7 | 1-7 January 2026 | Return Window + Warranty Not Started |
Warranty Start Date | 8th January 2026 | Warranty officially begins |
Warranty End Date | 7th January 2027 | Warranty expires |
5.4 Practical Example
Scenario:
- Invoice Date: 1st January 2026
- Warranty Start: 8th January 2026
- If you have an issue on 5th January 2026 → Return window (not warranty)
- If you have an issue on 10th January 2026 → Warranty claim
5.5 Why This Is Important
This policy:
- Gives you a clear inspection period
- Separates return from warranty
- Provides clarity on coverage dates
- Prevents confusion
- WHAT IS COVERED
6.1 Covered Components
Under the 1-year warranty, the following components are covered:
- Motherboard & Chipset
- Motherboard failures
- Chipset malfunctions
- Circuit board issues
- Processor (CPU)
- CPU failures
- Overheating issues
- Performance issues (hardware related)
- Memory (RAM)
- RAM failures
- Memory errors
- Compatibility issues
- Storage (HDD/SSD)
- Hard drive failures
- SSD failures
- Data corruption (hardware related)
- Display
- Panel failures
- Backlight issues
- Connection issues
- Battery
- Sudden failure
- Charging issues
- Swelling
- Ports & Connectors
- USB port failures
- HDMI port issues
- Audio jack problems
- Network port failures
- Keyboard & Touchpad
- Key failures
- Touchpad issues
- Connection problems
- Audio System
- Speaker failures
- Microphone issues
- Audio jack problems
- Cooling System
- Fan failures
- Thermal issues
6.2 Coverage Summary
Component | Covered |
|---|---|
Motherboard | ✅ Yes |
Processor | ✅ Yes |
RAM | ✅ Yes |
Storage | ✅ Yes |
Display | ✅ Yes |
Battery | ✅ Yes |
Ports | ✅ Yes |
Keyboard | ✅ Yes |
Touchpad | ✅ Yes |
Audio | ✅ Yes |
Cooling | ✅ Yes |
Charger | ⚠️ 3 months |
- WHAT IS NOT COVERED
7.1 Exclusions
The following are NOT covered by warranty:
- Physical Damage
- Drops and impacts
- Cracks in display or body
- Broken hinges
- Liquid spills
- Water damage
- Accidental Damage
- Any damage caused by accident
- Damage from mishandling
- Damage from improper use
- Software Issues
- Operating system issues
- Software conflicts
- Virus infections
- Malware issues
- Driver issues (software related)
- Cosmetic Issues
- Scratches
- Dents
- Fading
- Normal wear and tear
- User-Inflicted Damage
- Damage from unauthorized repairs
- Damage from tampering
- Damage from using wrong accessories
- Damage from overclocking
- Normal Degradation
- Battery capacity loss (gradual)
- Wear and tear
- Keyboard fading
- Trackpad wear
- Accessories
- Charger/cable failures (3 months only)
- Cases and covers
- Other accessories
7.2 Exclusion Summary
Item | Covered? |
|---|---|
Physical Damage | ❌ No |
Accidental Damage | ❌ No |
Water Damage | ❌ No |
Software Issues | ❌ No |
Cosmetic Issues | ❌ No |
Normal Wear | ❌ No |
Virus/Malware | ❌ No |
Unauthorized Repairs | ❌ No |
- WARRANTY CLAIM PROCESS
8.1 Step-by-Step Process
Step 1: Contact Us
- Contact us via Phone, WhatsApp, or Email
- Provide your name and order details
- Describe the issue you are experiencing
- Provide your tax invoice
Step 2: Initial Diagnosis
- We will ask questions to understand the issue
- We may request photos or videos
- We will provide initial guidance
- We may help troubleshoot remotely
Step 3: Approval
- If warranty claim is approved:
- We will provide a reference number
- We will provide return instructions
- We will confirm coverage
Step 4: Return Laptop
- Send the laptop to our service center
- Use appropriate packaging
- Include the tax invoice
- Ship to the provided address
Step 5: Inspection
- We will inspect the laptop
- We will diagnose the issue
- We will verify warranty coverage
- We will provide a resolution
Step 6: Repair or Replacement
- Repair will be performed
- Replacement may be offered
- Resolution will be confirmed
Step 7: Return to You
- Repaired/replaced laptop returned
- Return shipping is free for warranty claims
- You will be notified of tracking
8.2 Required Documentation
- Tax Invoice – Mandatory for all claims
- Order Details – Order number or details
- Description of Issue – Detailed description
- Photos/Videos – Evidence if possible
- Contact Information – Your contact details
8.3 Contact Information for Claims
- Phone: [Your Phone Number]
- WhatsApp: [Your WhatsApp Number]
- Email: [Your Email Address]
- WARRANTY SERVICE / REPAIR TURNAROUND TIME
9.1 Minimum 5 Working Days
⏳ Important: Laptops sent for repair must be left with us for a minimum of 5 working days.
9.2 Why 5 Working Days?
The repair process requires time for:
- Diagnosis (1-2 days)
- Parts sourcing (if needed)
- Performing repairs
- Testing and verification
- Quality checks
9.3 Detailed Timeline
Step | Activity | Time Required |
|---|---|---|
1 | Receiving Laptop | 1 day |
2 | Diagnosis | 1-2 days |
3 | Parts Sourcing (if needed) | 1-3 days |
4 | Repair | 1-2 days |
5 | Testing | 1 day |
6 | Quality Check | 1 day |
Total | Minimum | 5 Working Days |
9.4 Factors Affecting Time
The actual time may vary based on:
- Parts Availability – Some parts may need to be ordered
- Complexity of Issue – Some repairs are complex
- Shipping Delays – If parts need to be sourced
- Severity of Issue – Major vs. minor repairs
- Labor Requirements – Some repairs take longer
9.5 Communication
We will:
- Keep you informed of progress
- Provide estimated completion time
- Notify you when repair is complete
- Communicate any delays
9.6 Loaner Laptops
We do not provide loaner/alternate laptops during the repair period.
9.7 Pickup and Delivery
- Customer is responsible for shipping to our service center
- We cover return shipping for in-warranty repairs
- Shipping costs for out-of-warranty repairs are customer’s responsibility
- ACCESSORIES WARRANTY
10.1 Accessories Coverage
- Charger/Adapter – 3 months warranty
- Power Cables – 3 months warranty
- Other Accessories – As communicated at purchase
10.2 What Is Covered
- Manufacturing defects
- Sudden failure
- Charging issues
10.3 What Is Not Covered
- Physical damage
- Wear and tear
- Misuse
- 7-DAY RETURN POLICY
11.1 Return Window
🔄 Important: You may return the laptop within 7 calendar days from the date of delivery.
11.2 Why 7 Days?
The 7-day period gives you time to:
- Unbox and inspect the laptop
- Test all functionality
- Verify it matches description
- Identify any issues
- Make a decision
11.3 When the 7 Days Start
- Count starts from the date of delivery
- If delivered on June 1st, return deadline is June 8th
- Weekends and holidays are counted
11.4 Timing Example
Day | Date | Action |
|---|---|---|
Day 0 | 1st June | Laptop delivered |
Day 1 | 2nd June | Inspect laptop |
Day 2 | 3rd June | Test functionality |
Day 3 | 4th June | Verify description |
Day 4 | 5th June | Identify issues |
Day 5 | 6th June | Decision time |
Day 6 | 7th June | Contact us if issue |
Day 7 | 8th June | LAST DAY FOR RETURN |
Day 8 | 9th June | Return window closed |
- RETURN ELIGIBILITY
12.1 Eligible Returns
The following are eligible for return:
- Hardware Defect
- System does not power on (DOA)
- Critical component failure
- Performance issue (hardware related)
- Product Mismatch
- Product does not match description
- Wrong specifications provided
- Wrong product delivered
- Damage Upon Arrival
- Physical damage during shipping
- Must be reported within 48 hours
- Requires photo/video evidence
- Unboxing video recommended
- Dead on Arrival (DOA)
- Device does not power on
- Device powers on but fails
- Critical issue prevents use
12.2 Not Eligible for Return
The following are NOT eligible for return:
- Change of Mind
- Decided you don’t want it
- Found a better deal elsewhere
- Personal preference issues
- Color preference
- Customer-Caused Issues
- Physical damage by customer
- Liquid spills
- Drops or impacts
- Software Issues
- Operating system issues
- Software compatibility
- Virus issues
- Customer Modifications
- Software modifications
- Hardware modifications
- Unauthorized repairs
- Missing Accessories
- Missing charger
- Missing cables
- Returned without accessories
- RETURN PROCESS
13.1 Step-by-Step Process
Step 1: Notify Us
- Contact us within 7 days of delivery
- Provide order details
- Describe the issue
- Provide evidence (photos/videos)
- Provide tax invoice
Step 2: Evaluation
- We will review your request
- We will evaluate the issue
- We will provide return authorization
- We will provide return address
Step 3: Pack and Ship
- Use original packaging if possible
- Include all accessories
- Include tax invoice
- Ship to provided address
- Use secure packaging
Step 4: Inspection
- We will inspect the laptop
- We will verify the issue
- We will confirm eligibility
- We will provide resolution
Step 5: Resolution
- Replacement or refund offered
- Approved or declined
- Resolution communicated
13.2 Required Documentation
- Tax Invoice – Mandatory
- Order Details – Order number or details
- Issue Description – Detailed description
- Photo/Video Evidence – For damage claims
- RESOLUTION OPTIONS
14.1 Approved Returns
Issue Type | Resolution |
|---|---|
Confirmed Hardware Defect | Replacement OR Full Refund |
Dead on Arrival (DOA) | Replacement OR Full Refund |
Product Mismatch | Replacement OR Full Refund |
Damage Upon Arrival | Replacement OR Full Refund |
14.2 Denied Returns
Issue Type | Resolution |
|---|---|
Change of Mind | Return not accepted |
Customer Damage | Return not accepted |
No Defect Found | Return not accepted |
Software Issue | Return not accepted |
14.3 Alternative Resolution
For minor issues:
- Repair under warranty
- Partial refund (if mutually agreed)
- Discount on future purchase
- REFUND TIMELINE
15.1 Refund Processing Time
- Approved refunds processed within 5-7 business days after inspection
- Business days are Monday-Friday (excluding holidays)
15.2 Refund Method
- Refund issued via same payment method used for purchase
- Bank transfer refunds may take additional 1-2 days
15.3 Deductions
- Shipping charges may be deducted (if applicable)
- Restocking fee may be deducted (if applicable)
- DELIVERY POLICY (7 WORKING DAYS)
16.1 Maximum Delivery Timeline
📦 Important: We aim to deliver your laptop within 7 working days maximum from the date of 100% payment confirmation.
16.2 What Are Working Days?
- Monday to Friday
- Excluding public holidays
- Excluding weekends
16.3 Example Timeline
Event | Date | Count |
|---|---|---|
Payment Confirmed | 1st June (Monday) | Working Day 0 |
2nd June (Tuesday) | Working Day 1 | |
3rd June (Wednesday) | Working Day 2 | |
4th June (Thursday) | Working Day 3 | |
5th June (Friday) | Working Day 4 | |
8th June (Monday) | Working Day 5 | |
9th June (Tuesday) | Working Day 6 | |
Delivery Target | 10th June (Wednesday) | Working Day 7 |
16.4 Reasons for Delay
- Location being remote
- Courier delays
- Weather conditions
- Public holidays
- DELIVERY PROCESS
17.1 Order Processing
- Order processed after full payment
- Product verified and packed
- Tax invoice generated
17.2 Packaging
- Laptop securely packed
- Accessories included
- Proper cushioning
17.3 Dispatch
- Dispatched through trusted courier
- Tracking details shared
- You are notified
17.4 Transit
- Transit time varies by location
- Estimated delivery date provided
- Shipment can be tracked
17.5 Delivery
- Delivery attempted at address
- You must be available
- Signature may be required
- CUSTOMER RESPONSIBILITY
18.1 At Ordering
- Provide accurate address
- Provide correct phone number
- Verify all information
18.2 At Delivery
- Be available to receive
- Inspect package upon delivery
- Notify us immediately of issues
18.3 At Claiming
- Provide required documentation
- Follow return/claim process
- Cooperate with our team
18.4 General
- Read all policies carefully
- Ask questions before purchase
- Keep documentation safe
- UNBOXING VIDEO POLICY
19.1 Recommendation
📹 Important: We recommend recording the unboxing process.
19.2 Why Unboxing Video?
An unboxing video helps:
- Document the condition of the package
- Prove any damage occurred during shipping
- Resolve disputes quickly
- Verify contents
19.3 What to Include in Video
- Package before opening
- Seals and labels
- Opening the package
- Removing laptop
- Inspecting the laptop
- Showing any damage
19.4 Use in Claims
- Required for damage claims
- May be requested for other claims
- Helps speed up resolution
- PAYMENT TERMS (100% ADVANCE)
20.1 100% Advance Payment Policy
💳 Important: We do not work on credit, udhaar, or any form of deferred payment.
20.2 Why 100% Advance?
- Ensures commitment
- Protects our business
- Allows us to process orders
- Is standard industry practice
20.3 No Credit/No Udhaar
🚫 Important: We do not offer credit, udhaar, installment plans, or any deferred payment options. This is a strict business policy.
- PAYMENT SCHEDULE
21.1 Two-Payment Schedule
Stage | Amount | When |
|---|---|---|
Order Booking | 50% | At order confirmation |
Before Delivery | 50% | Before dispatch |
Total | 100% | Before delivery |
21.2 Payment Methods
- Bank Transfer (NEFT/RTGS/IMPS)
- UPI
- Other methods as communicated
21.3 Payment Confirmation
- We confirm receipt within 24 hours
- Invoice generated after full payment
- Order processed after full payment
- NO CREDIT/NO UDHAAR POLICY
22.1 Policy Statement
We operate on a strict cash-and-carry basis.
22.2 No Exceptions
- No credit for any customer
- No udhaar for any reason
- No installment plans
- No deferred payment
22.3 Why This Policy
- Protects our business
- Ensures fairness
- Eliminates collection issues
- Allows us to offer better pricing
- POLICY SUMMARY
23.1 Quick Reference
Policy | Coverage / Terms |
|---|---|
Warranty Period | 1 Year (12 Months) |
Warranty Start Date | 7 Days after Invoice Date |
Battery Coverage | Included in 1-Year Warranty |
Return Window | 7 Days from Delivery |
Repair Turnaround | Minimum 5 Working Days |
Delivery Time | Maximum 7 Working Days |
Payment Terms | 100% Advance (50+50) |
Tax Invoice | 100% Tax-Paid Bill |
Accessories Warranty | 3 Months |
23.2 Important Reminders
- Warranty starts 7 days after invoice – not immediately
- You have 7 days to return the laptop
- Repairs take minimum 5 working days
- Payment must be 100% in advance
- Keep your tax invoice safe – required for all claims
- QUICK REFERENCE TIMELINE
Timeline | Action |
|---|---|
Invoice Date | Purchase made, invoice issued |
Day 1-7 | Return window + Warranty not started |
Day 8 | Warranty officially begins |
Day 365 | Warranty ends (1 year from Day 8) |
Delivery | Laptop delivered |
Day 1-7 (Delivery) | Return window open |
Day 8+ (Delivery) | Warranty coverage applies |
- FREQUENTLY ASKED QUESTIONS
Q1: When does my warranty start?
A: The warranty starts 7 days after your invoice date.
Q2: Is the battery covered?
A: Yes, the battery is covered under the 1-year comprehensive warranty.
Q3: How long do I have to return the laptop?
A: You have 7 calendar days from the date of delivery.
Q4: How long does a repair take?
A: Minimum 5 working days. Some repairs may take longer.
Q5: How long does delivery take?
A: Maximum 7 working days from payment confirmation.
Q6: Do I need to pay in advance?
A: Yes, 100% payment is required in advance. 50% at order and 50% before delivery.
Q7: Do you offer credit or udhaar?
A: No, we do not offer credit or udhaar.
Q8: What payment methods do you accept?
A: Bank transfer (NEFT/RTGS/IMPS), UPI, and other methods as communicated.
Q9: Do I need a tax invoice for warranty claims?
A: Yes, a tax invoice is mandatory for all warranty claims.
Q10: What if I change my mind?
A: Change of mind is not eligible for return.
Q11: What if the laptop is damaged during shipping?
A: Notify us within 48 hours with photos/videos. Unboxing video helps.
Q12: Is the operating system genuine?
A: Yes, we install genuine Windows OS.
Q13: Do you provide on-site repair?
A: No, warranty is carry-in. You need to send the laptop to our service center.
Q14: Is the warranty transferable?
A: No, the warranty is valid for the original purchaser only.
Q15: What accessories are included?
A: Charger, power cable, and other accessories as specified at purchase.
Q16: Can I upgrade the laptop?
A: Limited customization may be available. Please contact us.
Q17: Do you offer bulk discounts?
A: Please contact us for bulk purchase inquiries.
Q18: How do I contact support?
A: Via phone, WhatsApp, or email. Details are on our website.
Q19: What if I’m not satisfied?
A: Contact us and we will work to resolve the issue.
Q20: Where is your service center?
A: Our service center address will be provided when you make a claim.