Complab Infotech
Last updated: 11 September 2025
At Complab Infotech, we value our customers and want you to be completely satisfied with your purchase. If you are not happy with your product, our Return & Replacement Policy is designed to provide you with a smooth and transparent process.
1. Eligibility for Return or Replacement
You may request a return or replacement if:
The request is made within 7 days of delivery.
The product is defective, damaged, or not as described.
The item is unused, in original condition, and returned with all original packaging, accessories, manuals, and invoice.
2. Non-Returnable Items
Some items cannot be returned or replaced:
Products sold “as is” or marked Final Sale.
Software, licenses, or digital products are once activated.
Consumables and accessories once opened/used.
Items damaged due to mishandling or improper use after delivery.
3. Process for Return or Replacement
Contact our support team within 7 days of delivery via:
Email: support@complabinfotech.in
Phone: +91-9319449916
Provide your order number, photos/videos of the product (if defective or damaged), and a brief explanation of the issue.
Our support team will verify the details and issue a Return Authorisation (RMA) if eligible.
Pack the item securely and ship it to the return address provided.
4. Replacement & Refund Options
Replacement: If the product is found defective or incorrect, we will send you a replacement at no additional cost (subject to stock availability).
Refund: If a replacement is not possible, we will issue a full refund, including applicable shipping charges. Refunds are processed within 5–7 business days after inspection.
5. Shipping Costs
If the return is due to our error (wrong item, defective, or damaged product), Complab Infotech will cover all shipping costs.
If the return is due to the customer’s choice (e.g., change of mind), the customer will bear the return shipping charges.
6. Cancellation Policy
Orders can be cancelled before dispatch for a full refund.
Once the order has been shipped, cancellation is not possible.
7. Important Notes
Products returned without prior approval (RMA) will not be accepted.
Complab Infotech reserves the right to deny a return or replacement if the product does not meet the eligibility criteria.
Partial refunds may apply in cases of missing accessories or damage not reported at the time of delivery.
Contact Us
For any queries regarding this policy, please contact:
Complab Infotech
Website: https://complabinfotech.in
Email: support@complabinfotech.in
Phone: +91-9319449916